Privacy Policy

Thank you for accessing Synergy Health Associates' website or Synergy Health Associates' proprietary online application (the "Platform"). This website and the Platform are Internet properties of Synergy Health Associates LLC. ("Synergy Health Associates," "we," "our," or "us"). In this privacy policy, "you," "user" or "your" means you, the user of this website or the Platform, and any employee, agent or third party that accesses the Platform by or through your account. This privacy policy outlines the privacy practices associated with this website and use of the Platform. You agree to this privacy policy by: (a) accessing or using the Platform as a demo; (b) registering via the Platform to receive lead generation or call transfer services from Synergy Health Associates; or (c) visiting this website. You may not use this website or the Platform unless you agree to all posted terms, conditions, and policies, including this privacy policy.

We do not sell personal information. We do not sell the personal information of consumers, and we do not sell the personal information of our insurance partners (including insurance agents, brokers, and other users of our Platform). We do not share personal information with third parties for their own independent marketing purposes. We disclose personal information only as described in this policy — to service providers acting on our behalf, to insurance carriers and administrators as necessary to fulfill a request you have made, and where required by law.

Categories of Personal Information We Collect

(A) "Identifiers" such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. (B) "Related Information" that identifies, relates to, describes, or is capable of being associated with, a particular individual such as his or her name, signature, address, telephone number, driver's license or state identification card number, employment, bank account number, credit card number, debit card number, etc. (C) "Characteristics" of protected classifications under California or federal law. (D) "Commercial Information" (e.g., records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies). (E) "Internet Activity" such as electronic network activity information, browsing history, search history, and information regarding a consumer's interaction with an Internet website, application, or advertisement. (F) "Geolocation Data." (G) "Audio," electronic, or similar information. (H) "Professional" or employment-related information. (I) "Inferences" such as those drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, etc. (J) We do not knowingly collect information from individuals under eighteen (18) years of age. No information should be submitted to, or posted at, our websites by individuals under eighteen (18) years of age.

Sources of Personal Information

(A) Directly from you (e.g., via telephone, text message, email, website form submission, etc.) (B) Publicly accessible sources (e.g., property records, public directories, etc.). (C) Third parties (e.g., marketing vendors and social media, digital advertising, and data aggregation businesses). (D) Indirectly from you (e.g., via cookies, digital trackers, analytics, and IT and security systems).

Purposes of Collecting Personal Information

(A) To fulfill the reason you provided the information (e.g., to facilitate your use of the Platform, provide support, respond to an inquiry, etc.). (B) To market products and services to you. (C) To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through the Internet, and via email, telephone, text message, or other means (with your consent as required by applicable law). (D) For other marketing purposes. (E) To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business. (F) To evaluate or conduct a merger, restructuring, sale, or other corporate transaction in which personal information is among the assets transferred. (G) To investigate and prevent fraud and abuse of our website, products, and services. (H) To comply with our legal and regulatory obligations. (I) For other business purposes.

Who Personal Information May Be Shared With

We share personal information only with the following categories of recipients, and never in exchange for money or other valuable consideration. (A) Insurance carriers, plan administrators, and other persons or companies that offer insurance products or services, and only as necessary to process or service a request you have made ("Insurance Providers"). (B) For insurance partners and consumers: auditors, attorneys, consultants, professional service providers, etc. ("Professional Services"). (D) For insurance partners and consumers: other parties with a legal interest (including private parties and government or regulatory entities) ("Legal Parties"). (E) For insurance partners and consumers: other service providers we use to help provide our products or services ("Service Providers").

Sales and Disclosures of Personal Information in the Past 12 Months

(A) In the past 12 months, we have not sold the personal information of any consumer or insurance partner, and we have not shared personal information with any third party for cross-context behavioral advertising or for that third party's own independent marketing purposes. We do not sell personal information, and we have no plans to do so. (B) Mobile telephone numbers collected through SMS opt-in processes, and all associated consent records, are never sold, shared, transferred, or otherwise disclosed to any third party or affiliate for marketing purposes. (C) For insurance partners and consumers: In the past 12 months, we have disclosed for business purposes only Identifiers, Related Information, Characteristics, Commercial Information, Internet Activity, Geolocation Data, Audio, Professional, and Inferences to Professional Services, Legal Parties, and other Service Providers.

California Rights and Information

(A) California consumers have the right to request that businesses disclose certain information to them about the use of their personal information over the past 12 months. Upon receipt of a verifiable request, to the extent required and permitted by applicable law, we will disclose to California consumers: (i) the categories of personal information we collected about them; (ii) the categories of sources for the personal information we collected about them; (iii) our business or commercial purpose for collecting or selling that personal information; (iv) the categories of third parties with whom we share that personal information; (v) the specific pieces of personal information we collected about them; and (vi) if we disclosed personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained. (We do not sell personal information, so no list of sales applies.) (B) California consumers have the right to request that businesses delete any of the personal information that they collected from consumers and retained, subject to certain exceptions. Upon receipt of a verifiable request, to the extent required and permitted by applicable law, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. (C) To request disclosure or deletion of your personal information, contact us using the telephone number listed in our Contact Information section below, or email us at support@getpurplehealth.com. (D) California consumers have the right to direct businesses not to sell their personal information. We do not sell personal information — of consumers or of our insurance partners — so there is no sale for you to opt out of. (E) California consumers may not be discriminated against for exercising any of their rights under the California Consumer Privacy Act. Businesses may, however, offer certain financial incentives that can result in different prices, rates, or quality levels. (F) California's "Shine the Light" law permits California residents to request certain information regarding businesses' disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information listed in our Contact Information section below. (G) Some browsers have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

Cookies and Tracking Technologies

We may collect personal information over time and across different websites, apps, and devices. We may also work with third parties that collect personal information this way. Examples of tracking tools we may use include browser and flash cookies, server logs, web beacons, and similar technologies. You can visit the help and settings sections of your browsers, mobile devices, social media companies, and other technology providers to learn about what options you may have to control the use of your data.

Telephone Calls and Recordings

You provide your prior express written consent to receive marketing telephone calls and text messages (including those sent by automatic telephone dialing systems and including prerecorded messages) to any telephone number that you provide to us, even if that number is listed on a do-not-call registry. Consent is not a condition of purchasing any goods or services, and you can use our services or products without providing this consent by dialing the telephone number on our website. You also agree that all telephone calls and conversations with us and anyone we may transfer your telephone call to or from may be recorded for quality, customer-service, compliance, and regulatory purposes.

Retention of Personal Information

We keep personal information for as long as is necessary to provide our products or services to you; to respond to any questions, complaints or claims made by you or on your behalf; to keep records required by law or to demonstrate compliance with regulations; and to fulfill the purposes set forth in this policy.

Information Security

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. Those processing your information as service providers will do so only in an authorized manner and are subject to a duty of confidentiality.

SMS / Text Messaging Terms

Synergy Health Associates LLC DBA Purple Health may send you SMS and MMS text messages for the following purposes: insurance product information and quotes, follow-up communications related to insurance inquiries submitted through our Platform or website, appointment and callback reminders, customer service communications, and promotional offers related to our insurance-related products and services. Messages are sent only to individuals who have provided prior express written consent to receive such communications. Message frequency varies based on your interactions and preferences. Message and data rates may apply depending on your mobile carrier and plan. To opt out of receiving text messages at any time, reply STOP to any message we send you. You will receive a one-time confirmation message acknowledging your opt-out, after which no further marketing text messages will be sent to you. To request assistance, reply HELP to any message or contact us directly at +1 (877) 217-0431. Opting out of text messages will not affect your ability to receive non-marketing or transactional communications from us where permitted by applicable law. Your consent to receive text messages is collected through an explicit opt-in process on our website or Platform. This includes, but is not limited to, checking a clearly labeled consent checkbox on a web form, submitting a keyword via text message, or otherwise providing documented written agreement to receive SMS communications from us. The opt-in form through which consent is collected will display a link to this Privacy Policy and our Terms of Service. Consent to receive text messages is never assumed, inferred from silence, or bundled with consent to receive other forms of communication. As stated elsewhere in this policy, consent to receive text messages is not a condition of purchasing any product or service. Mobile telephone numbers collected through our SMS opt-in process, and all associated consent records, will not be sold, shared, transferred, or otherwise disclosed to any third party or affiliate for their independent marketing or promotional purposes. As stated above, we do not sell personal information of any kind; text messaging originator opt-in data and consent information are additionally excluded from any disclosure to third parties for marketing purposes.

Contact Information

Synergy Health Associates LLC DBA Purple Health Telephone: +1 (833) 879-1578